Privacy Policy

The privacy and security of your information is very important to us. We have developed this Privacy Policy to protect your personal information and keep it confidential. Please familiarize yourself with the privacy policy. On accessing the Site, it means you agree to the privacy practices as set out in this privacy policy statement. This privacy policy statement describes the information that Hotel De Sovrani collect and how that information may be used by Hotel. You are not required to provide any personal information to us unless and until you choose to make a purchase, or booking, or otherwise use one of our services.

This privacy policy statement does not apply to information collected on any third-party site that may link to or be accessible from any of the (other) Sites. We encourage you to learn about the privacy practices of those third parties. We are not responsible for the content or practices of web sites operated by third parties that are linked to our sites. These links are provided as a service to our users. Unless otherwise stated, such practices do not constitute our endorsement, sponsorship or approval of these content(s), policies or practices, you must need to understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. We do not disclose to the third parties, the personally identifiable information that you provide to us, except as necessary to provide the product or service as specifically requested by you.

If you are accessing any of the Sites from outside India means, you agree that your personal information may be transferred to India, a jurisdiction which may have different privacy and data security protections than from those of your own jurisdiction, to be processed and stored.

Informations We Collect

Information you give us.  In your use of the Site, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at the Hotel. Information collected during the course of the reservation and during your stay may include:

  • Personal information that is provided to us by travel agencies or online travel sites;
  • Personal information you provide to us directly on the Site;
  • Personal information included in any messaging you undertake through any of the Sites, such as sharing via our online blog or using one of our travel management tools or apps;
  • Information such as your country information, internet protocol (“IP”) address, media access control address and other characteristics about your system or device may be automatically collected. 
  • Please note that this privacy statement does not apply to the collection of routine business contact information by our employees. Such information, however, will only be used for purposes of our business relationship.
  • Our Hotel does not sell, trade or disclose to any third party other than an entity in the "Paulson Hotel and Resorts Pvt. Ltd." any information derived from the registration for, or use of, any on-line service without the consent of the user (except as required by law or in the case of imminent physical harm to the user or others). If you choose not to provide certain personal information we request, you will be able to visit our web site but you may be unable to access certain options or services.

Use Of Personal Information

We use personal information in the following ways:

  • To provide you such information, products or services that you requested from Hotel De Sovrani;
  • To present the Site(s) and their contents in a suitable and effective manner;
  • To allow you the sharing and messaging features of the Sites, if and when you choose to do so.
  • Registered users will occasionally receive information on products, services and special deals offered by Hotel De Sovrani. 
  • From time-to-time contests may be conducted via our web site. Participation in these contests is completely voluntary and the user therefore has a choice whether or not to disclose any personal information in connection with such contest them. Information requested may include contact information (such as name and mailing address), and demographic information (such as age).

Disclosure of Personal Information to Third Parties

We may also share your information with third party service providers to provide services in relation to our business as well as to help us improve our products and services, such as the following:

  • Various affiliates of the Company;
  • Travel supply companies through which you have arranged travel, but only that personal information needed for successful access to or processing of your travel arrangements;
  • Service provider(s) we use to support our business who provide services such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys;
  • In the event of merger, acquisition, or any form of sale of some or all of the Company’s assets, in such case personal information held by the Company about its customers will be considered among the assets to be transferred to the buyer. 
  • Third party service providers may also assist us with various marketing campaigns.
  • In case, Hotel De Sovrani engage a third party to process an individual’s personal data on its behalf, that third party will be bound by our data privacy policies.

We may also disclose your personal information to third parties:

  • To comply with any court order or other legal obligation or on request by the government or by any law enforcement authority;
  • To enforce or apply our terms of use and any other agreements; or
  • To protect the rights, property, or safety of the Company, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Collection And Use Of Non-personal Information

Hotel De Sovrani also collect non-personal information, or data in a form that cannot be used to uniquely identify or contact a single person. We may collect, use, transfer, and disclose non-personal information for any purposes. Non-personal information that we collect may include information regarding your activities on any of the Sites, which may be aggregated and used to help us provide more useful information to our customers and to understand which parts of the Sites are of most interest. If we combine non-personal information with personal information in that cast the combined information will be treated as personal information for the purposes of this privacy statement.

Cookies And Other Technologies

The Sites and certain Company email messages may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to improve and to deliver the better and more personalized service(s) to:

  • Estimate our audience size and usage patterns;
  • To enforce or apply our terms of use and any other agreements; or
  • Store information about your preferences, allowing us to better customize the Sites according to your individual interests;
  • Speed up your searches; and
  • Recognize you when you return to any of the Sites.

You may refuse to accept cookies by activating the appropriate settings on your browser. Check with your provider to find out how to disable cookies. Please note that certain features of the Sites may not be available if cookies are disabled. Hotel De Sovrani treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this privacy statement.

Data Security

Hotel De Sovrani has implemented reasonable well designed measures to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information shall also depend on you. Any content, including personal information, that you contribute to be shared, published or displayed on any of the Sites, or transmitted to other users of a Site, is visible to other users and can be read, collected, or used by them. We urge you to be extra careful & cautious on providing information in public areas of any of the Sites.

Moreover, we believe that you understand and acknowledge that, even after removal, copies of your content, including personal information, that you contribute to be shared, published or displayed on a Site, or transmitted to other users of a Site, may remain viewable in cached and archived pages. Although we take efforts to protect your personal information, in spite of this we cannot guarantee the security of your personal information transmitted to a Site. Any transmission of personal information is at your own risk & peril.

Chidren Under the Age of 18 Yrs

Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information. In limited instances, we may have a campaign or program targeted towards children. In these instances details on the information practices will be presented within the terms and conditions of the program or campaign.

Changes To Our Privacy statement

In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements.

Contact Information

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact our Privacy Officer at a gm@desovrani.com or if you prefer by writing us at:

Hotel De Sovrani
DD – 21, Sector – 1,
Salt Lake City,
Kolkata – 700 064